Terms & Conditions of Sale

 

1.0 DEFINITIONS

In these Terms and Conditions the following words shall have attributed to them the meanings specified

'Goods' shall mean all goods and services which the Customer agrees to buy from Quasar including replacements for defective Goods, hardware documentation and software products licensed for use by the Customer.
'Quasar' shall mean Quasar Electronics Limited whose principal place of business is at PO Box 6935, Bishops Stortford, CM23 4WP, United Kingdom and registered office is at 5 Ducketts Wharf, South Street, Bishops Stortford, CM23 3AR, UK.
'Contract' shall mean the Contract between Quasar and the Customer for the sale of Goods by Quasar to the Customer.
'Customer' shall mean the person, company or any other body that purchases or agrees to purchase Goods whether a Consumer Trade Customer or Credit Customer.
'Catalogue' shall mean any published promotional material produced by Quasar.
'Consumer' shall have the same meaning as attributed by The Consumer Protection (Distance Selling) Regulations 2000 or any statutory modification thereof. These rules do not apply to customers outside the United Kingdom..
'Trade Customer' shall mean a Customer who buys Goods for the purpose of a business and not as a Consumer.
'Credit Customer' shall mean a Trade Customer to whom Quasar allows credit in respect of Goods purchased or agreed to be purchased.
'Working Days' shall mean Monday to Friday inclusive but exclusive of Bank Holidays.
'Kit-Form' shall mean any product sold by Quasar that requires construction by the end user (these are generally items that have a KT suffix in the Order Code).

2.0 GENERAL

All orders for Goods are accepted by Quasar subject to these conditions of sale which supersede any other terms previously published. Unless otherwise specifically agreed in writing on Quasar headed documentation by a Director of Quasar, these conditions of sale override and exclude any other terms stipulated or incorporated or referred to by the Customer, whether in a purchase order or Catalogue or during any negotiations or any course of dealing established between Quasar and the Customer. These conditions constitute the entire understanding between Quasar and the Customer for the sale of Goods.
All descriptions and illustrations contained in the Catalogue or any price list or otherwise communicated to the Customer are intended merely to present a general idea of the Goods and nothing contained in any of them shall form any part of the Contract.
Any Catalogue published by Quasar is an invitation to treat and not an offer to supply.
Any advice or recommendation given by Quasar or its employees or agents to the Customer dealing as a consumer as to the storage, application or use of the Goods is followed or acted upon entirely at the Customers own risk and accordingly (except in the case of manifest error, gross negligence or contractual misrepresentation by such persons). Quasar shall not be liable for any such advice or recommendation which is not confirmed in writing by a Director of Quasar. This condition shall not apply to any Customer purchasing Goods as a consumer.

3.0 PRICES

All prices for the Goods are in British Pounds Sterling and subject to Value Added Tax ("VAT") at the relevant rate ruling on the date of despatch and do not include the cost of carriage, package, invoice or other charge which becomes payable under this Contract.
Whilst every endeavour will be made to maintain the prices in the Catalogue Quasar reserves the right to alter prices at any time without prior notice.

4.0 PAYMENT

Visa/MasterCard/Solo/Electron/Maestro/Visa Delta, cheques and money orders. Credit card orders by secure order form, fax and mail only.
Due to a large volume of credit/debit/Amex card fraud, your billing address is required and will be checked thoroughly, with the issuing bank.

5.0 DELIVERY

All delivery/shipping charges are non-refundable.
All standard orders for UK mainland destinations are subject to a Standard Delivery charge. Express and international delivery options are available at extra cost. Full details can be found on our Ordering Information page.
We endeavour to despatch within 48 hrs from receipt of order if placed before 2.00pm (excluding Saturday, Sunday and Bank Holidays).
Standard Delivery, 1st Class Recorded Delivery and Airmail Delivery options will be normal post office delivery times for second and first class and airmail.
The optional Next Working Day Delivery service is guaranteed to reach you by 5.30pm the next working day following the day of despatch. Deliveries to Scottish highlands and other outer lying areas are not guaranteed for next day delivery (click here for full details).
Every attempt will be made to notify you of any delays due to stock shortage via e-mail and phone. You can expect delivery of any back-ordered items within 30 days of placing your order.
Deliveries are made between 8am and 6pm, Monday to Friday and 8am and 1pm on Saturdays. Parcels may require a signature. If there is no one at home, a card will be left.
If the goods are returned to us by the carrier as unclaimed, incorrectly addressed or you refuse delivery of the parcel, or if you fail to rearrange delivery with the carrier within their specified time then we will raise a credit for the returned goods less a discretionary restocking fee of up to 40% of the invoiced value of the goods and any delivery and bank charges on the original invoice.
Please do not use P.O. Box addresses, as goods will be returned and you will have to pay a further shipping charge.
Risk in relation to any goods shall pass to the Customer upon delivery of goods to the Customer.

6.0 EXPORT

Carriage will be charged on orders involving Export at the published rates for consignments under 1Kg gross weight. We will contact you before accepting any Export order exceeding 1Kg gross weight with details of shipping options and rates.
Customers are responsible for any customs charges or taxes imposed by the destination country. We are not responsible for any delays this may cause. The Customer is responsible at their own expense to obtain any import or export license or any other documentation deemed necessary by any compliant authority and for the avoidance of doubt any contract with Quasar, is to be governed solely by English Law and the parties agree to submit to the exclusive jurisdiction of the English courts. The customer also takes responsibility that the products they are ordering can be legally imported into their respective country.
If a shipment is returned to Quasar for failure to pay customs or product rejection by customs, the customer will be credited for their order less all shipping and handling, plus a discretionary restocking fee of up to 40%. These charges include shipping to and from Quasar, where applicable. We reserve the right to have a package destroyed at customs if it is too expensive to return. Unpaid duties and taxes will be charged to the customers' credit card.
Due to the higher costs of processing and sending Export orders we are unable to accept goods back that have been incorrectly ordered.

7.0 QUOTATIONS

Quotations are valid for the period stated and represent no obligation until the seller accepts the buyers order and are subject to the goods being available at the time requested.

8.0 PRODUCT SUITABILITY

Although we will give as much advice as possible we cannot be held responsible for the suitability of a products use in a particular situation either known or unknown.

9.0 PRODUCT SPECIFICATIONS

Specifications are subject to change without notice as we are continually improving our product range. Quasar will not substitute products that are out of stock or discontinued with products of a similar nature without first obtaining approval from the Customer.

10.0 ORDER CANCELLATIONS

Cancellation of orders for goods purchased specifically for a customer will not be accepted once processed. Cancellation of all other orders will be subject to a discretionary charge of up to 40% of the value of the order.
No order cancellations will be accepted once the goods have been despatched.

11.0 PRODUCT GUARANTEE

Quasar guarantees at its discretion to refund, replace, or repair, free of charge, within 6 months of invoice date. Any goods proven to be faulty by design or workmanship, provided that the goods have not been misused, modified, or attempted to be repaired by anyone other than the manufacturer and provided that the goods have been stored, operated and maintained within the manufacturers specified conditions. Firmware chips, PIC or ATMEL Programmers and surveillance bugs are guaranteed for a period of 3 months from invoice date.
Any claim for defective Goods or parts must be made in writing (specifying the date of purchase and invoice number) within the period of twelve months immediately after delivery. Returns must be authorised by us and under no circumstances will returns be accepted unless so authorised. A Returns Number must be obtained first from our Customer Services Department by email or telephone. The items must be returned to us (insured against loss or damage in transit) at the Customer's expense together with (if relevant), all complete accessories, instruction manuals and software and, wherever possible, in the original packaging and with copy of the original sales invoice.

12.0 CUSTOMER COMPLAINTS PROCEDURE

If you have any complaints about this site or the service provided please use the form. We will treat any complaint in full confidence and endeavour to reply to you within 10 working days. All complaints will be dealt with, initially, by one of our Customer Services representatives.

13.0 DAMAGED / FAULTY GOODS

Any damaged or faulty Goods received by the buyer must be reported to the Customer Service Department of Quasar within 3 days of receiving them. We will not accept liability for consequential losses arising from faulty or incorrectly supplied goods in any circumstances. Our liability is limited to replacement only.

A Returns Number must be obtained before returning any Goods to us by contacting our Customer Services Department by email or telephone. The items must be returned to us (insured against loss or damage in transit) at the Customer's expense and the returns number clearly stated on the parcel.

On receipt we will test the Goods and provided they have not been damaged through improper use, remedial action will be taken as agreed. If we find no fault with the item the Goods will be treated as having been retuned as "Unwanted" and the conditions in section 15.0 below will apply. No refund will be issued if we find there is no fault with the item and it is not returned in original UNOPENED condition (with all product packaging, documentation and a copy of the original sales invoice) within 7 working days of receipt of the goods.

14.0 TRANSIT DELAYS, NON-DELIVERY, DAMAGED AND FAULTY GOODS

The Customer must inspect the Goods as soon as reasonably practicable after delivery and shall within 7 days of such delivery give notice to the Customer Service Department of Quasar of any damage or defect in the Goods. Any Returns must be authorised by us and under no circumstances will returns be accepted unless a valid returns number is authorised.
Queries regarding shortages of Goods must be made to the Customer Service Department of Quasar within 7 days of delivery date and must be accompanied by the original invoice.
Queries regarding Goods invoiced but not delivered must be made to the Customer Service Department of Quasar within 14 days of invoice date and the invoice number must be quoted.
If the Customer fails to give such notice, the Goods shall be conclusively presumed to be in all respects in accordance with the Contract and free from any damage or defect which would be apparent on reasonable examination, and the Customer shall be deemed to have accepted the Goods accordingly.
SHOULD THE CUSTOMER DECIDE TO ACCEPT A DELIVERY TO THEM IN A DAMAGED CONDITION THEY MUST ENDORSE THE CARRIERS DELIVERY DOCUMENTATION.
Quasar shall not be liable to compensate the Customer by way of damages or otherwise for non-delivery or late delivery of the Goods or any of them or for any loss consequential or otherwise arising from non-delivery or late delivery.
This clause excludes Goods supplied in Kit-Form once construction has commenced or the inner component bags opened (see Project Kit Limit of Liability below).

15.0 GOODS RETURNS AS UNSUITABLE OR UNWANTED

We are unable to accept Goods supplied in Kit-Form back for refund once construction has been commenced or the inner component bags opened (see Project Kit Limit of Liability below). Computer Software, Software Registrations, Electronic Surveillance Items, Printed Publications, Postage and Shipping charges are non-returnable and non-refundable.
Due to the higher costs of processing and sending Export orders we are unable to accept goods back that have been incorrectly ordered.

Consumer Returns

Our returns policy covers customer based in the United Kingdom only and are operated in accordance with the Consumer Protection (Distance Selling) Regulations 2000.
If you find a non-software or surveillance item purchased from us is unsuitable for your needs you can return it for a refund provided a Returns Number is obtained first from our Customer Services Department by email or telephone. The items must be returned to us (insured against loss or damage in transit) at the Customer's expense and received by us in original UNOPENED condition (with all product packaging, documentation and a copy of the original sales invoice) within 7 working days of receipt of the goods. The returns number must be clearly stated on the parcel.

No refund will be issued unless goods are received in accordance with the paragraph above. A discretionary charge of up to 35% of the Goods invoice value (with a minimum charge of £10) will be levied on Goods 'not wanted' or 'incorrectly ordered', or due to duplication resulting from a 'confirmation' order not being endorsed to that effect. Postage and shipping charges are non-refundable in any circumstances. We reserve the right to offer a credit note in place of a cash refund.

Trade Customer Returns

If you find a non-software or surveillance item purchased from us is unsuitable for your needs you can return it for a refund provided a Returns Number is obtained first from our Customer Services Department by email or telephone. The items must be returned to us (insured against loss or damage in transit) at the Customer's expense and received by us in original UNOPENED condition (with all product packaging, documentation and a copy of the original sales invoice) within 7 working days of receipt of the goods. The returns number must be clearly stated on the parcel.

No refund will be issued unless goods are received in accordance with the paragraph above. All trade customer returns are subject to a minimum 25% restocking fee. A discretionary charge of up to 35% of the Goods invoice value (with a minimum charge of £10) will be levied on Goods 'not wanted' or 'incorrectly ordered', or due to duplication resulting from a 'confirmation' order not being endorsed to that effect. Postage and shipping charges are non-refundable in any circumstances. We reserve the right to offer a credit note in place of a cash refund.

16.0 KIT-FORM PRODUCT REFUND

If you feel that you will have difficulty building any Kit-Form product purchased from us (and you cannot get assistance from a friend) you can return it for a refund provided a Returns Number is obtained first from our Customer Services Department by email or telephone. The items must be returned to us (insured against loss or damage in transit) at the Customer's expense and received by us in original condition (with all product packaging, documentation and a copy of the original sales invoice) within 14 days of original invoice date. The returns number must be clearly stated on the parcel..
Kit-Form products may not be returned for any form of refund or credit once the inner component packages have been opened or construction has been commenced. If this is the case please refer to the Project Kit Limit of Liability below.

17.0 PROJECT KIT LIMIT OF LIABILITY

Our range of Kit-Form projects are intended for educational and demonstration purposes only. They are not intended for use in commercial applications. If they are used in such applications the purchaser assumes all responsibility for ensuring compliance with all local laws. 
Where a product is supplied in Kit-Form and assembly or construction has commenced or the inner component packages have been opened we are unable to offer any form of refund, replacement, exchange or free repair. This is because we cannot guarantee the labour you provide and components can be damaged during assembly.
Component packages should be checked against the components list supplied without opening the plastic bags. Any shortages or breakages must be advised to the Customer Service Department of Quasar within 7 days of delivery date and the complete unopened component bag must be returned for replacement.
It is recommended that if a kit builder does not have enough knowledge to diagnose faults, that the project should not be started unless assistance can be obtained. (Unfortunately, one small faulty solder joint or wiring mistake can take many hours to locate and at normal service rates, the service charge could well be more than the total cost of the kit).
We do offer a Get You Going service if you find that you cannot get your project kit up and running without professional help.

18.0 MAINS POWERED KITS

Due to their nature and function, some kits require Mains Power (110 - 230Vac) to be connected directly to the PCB. Extreme care should be taken when assembling and testing these kits. Mains power must be treated very carefully. You must have had appropriate experience of working with main power before attempting assembly of these kits.

To ensure electrical safety, and also protection from fire or personal injury, male sure your mains operated equipment complies with these safety hints:

1. Use a suitable plastic enclosure. If a metal enclosure is used, make sure it is properly earthed.
2. Use a power switch if the device consumes more than 10W. Use a double pole switch for mains operated, transformer-less kits.
3. Mount a fuse in series with the mains switch. Use a slow blow (T) 50mA fuse for transformers up to 10W and a 100mA fuse for transformers up to 20W.
4. Use a mains input connector, or a robust power cord with a clamp.
5. Internal wiring carrying mains voltages must have a minimum cross-sectional area of 0.5mm2.

We accept no responsibility for injury, loss, or damage of any kind as a result of the purchase, assembly or use of any of our products.

19.0 PUBLICATIONS

All of the reports and publications sold by Quasar Electronics Limited are strictly for informational purposes ONLY! We do not encourage the purchaser to actually use the information that we sell and we do NOT advocate theft or violation of ANY law or laws. These publications are meant to be used as 'training manuals' to alert the purchaser to methods used by certain 'underground' individuals..
Neither Quasar Electronics Limited nor its Directors or employees will be held accountable for the use or misuse of the information contained in these publications.

20.0 LIMITATION OF LIABILITY

The Customer will be responsible for ensuring the fitness for purpose of the Goods for the Customer's application unless the purpose is previously notified to Quasar in writing and accepted by Quasar in writing by a Director..
Quasar accepts no liability whatsoever or howsoever arising in respect of loss, damage or expense arising from errors in information or advice provided whether or not due to Quasar's negligence or that of its employees, agents or sub-contractors save for any loss or damage arising from personal injury.
Quasar shall not be liable to the Customer by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of Contract with the Customer, for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of Quasar, its employees or agents or otherwise) which arise out of or in connection with the supply of the Goods or their use or resale by the Customer.
The entire liability of Quasar under or in connection with the Contract with the Customer shall not exceed the price of the Goods except as expressly provided in these terms and conditions.

21.0 DATA PROTECTION AND PRIVACY POLICY

We will not rent or sell your name, address, e-mail address, credit/debit/Amex card information or personal information to any third party . We may occasionally update you on news and special opportunities via e-mail but only if you have asked to join our mailing list (click here to join). We would like to assure you that your confidentiality will be maintained in all dealings with our company. Click here to see our full privacy policy.

22.0 RADIO TRANSMITTER RANGES

The ranges quoted for our transmitters are approximate and were achieved on flat terrain in direct line of sight of the transmitter. Unlike many companies we have not exaggerated the quoted range or increased it by climbing a mountain to achieve unrealistic transmission distances, many factors can affect the transmission range such as structures, climatic and geographical conditions and the type of receiver used.

23.0 RADIO TRANSMITTERS AND SURVEILLANCE EQUIPMENT

Although it is not an offence to manufacture or possess a transmitter in the UK it is illegal to transmit a radio signal without a licence. Our FM transmitters, room and telephone telephone transmitters are not approved for use in the UK or any other region of the world.

The sale of products that are designed primarily to record the private oral, wire, or electronic conversations of others without their knowledge or permission is not in itself illegal. However, these items (for example, small, easily hidden transmitting devices such as telephone "bugs", "wiretap" devices, "miniature transmitters", and "surveillance microphones") are illegal if they are actually used to record the private oral, wire, or electronic conversations of others without their knowledge or permission.

Such products are sold for novelty purposes only and Quasar does not recommend or encourage the Customer or any other end user to use them for anything other than there intended use (as paperweights). Quasar in no way recommends or implies that such products be used by any person in the way described in the product descriptions. By placing an order, the Customer agrees to have read and understood the pre-sale information provided and these conditions of sale in their entirety and that the Customer accepts sole accountable for any consequences arising from the products use or misuse.

23.0 TELEPHONE RECORDING EQUIPMENT AND THE LAW

WARNING! It is illegal to record the private oral, wire, or electronic conversations of others without their knowledge or permission. By placing an order for such equipment, the Customer agrees to have read and understood the pre-sale information provided and these conditions of sale in their entirety and that the Customer accepts sole accountable for any consequences arising from the products use or misuse

24.0 SOFTWARE

Quasar Electronics Limited disclaims all warranties, express or implied, including without limitation the implied warranties of merchantability or fitness for a particular purpose of any software made available. Quasar Electronics Limited will not be liable for any damages, whether direct, indirect, special, incidental or consequential resulting from your use of software including without limitation loss of data, loss of use, loss of profits or loss of business. By using this software you assume all risk. This software is supplied 'as is'.
 

Privacy Policy

Your privacy matters to us and we operate a strict privacy policy - click here for full details.