Advice on Non-Working Kits |
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| Although it would be preferable to have a kit work first time, it
should not be considered a disaster or a write off if it doesn't. In
fact you will probably learn more about electronics from a kit that
fails to work first time than from one that does. Try to look upon it
as gaining extra experience in electronics. But of course it can still
be a frustrating experience. We know as we have been there too!
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Do It Yourself Repair Option |
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| Normally some basic fault finding will soon locate the problem.
We suggest you obtain a low cost book published by Banabi Electronics
Books (www.babanibooks.com)
called Fault-finding Electronic Projects by R A Penfold. This little
book will prove to be a very worthwhile investment.
Please also refer to our Basic Project
Kit Fault Finding Guide. This outlines some simple fault finding
techniques that should get you going. As you will appreciate, it is impossible for us to fault find a kit for you by email, letter or telephone but we are happy to give you some basic advice.
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If all else fails... |
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| We do not operate a free repair service and are unable to offer
refunds on kits once assembly has been started. We expect you to do
your own fault finding. This is because you pay less for the kits than
the ready built versions and also because we have no control over their
assembly and operation. You will find that this policy is standard practice
amongst retailers of electronic project kits. Instead, we operate a Get-You-Going service. Under this service, you can return the kit(s) to us together with appropriate payment based on the individual price paid for each kit being returned (see fee table below). The kit(s) will be tested and where economically viable repaired by one of our technicians. If they determine that the fault was caused by a defectively manufactured component or incorrect circuit design, we will either repair or replace the kit completely free of charge and a full refund of the Get-You-Going fee paid will be made. If the fault is found to be the result of incorrect assembly by the purchaser, the item will be repaired or replaced as appropriate at no further cost to you. We reserve the right to deem a kit to be beyond economic repair where the damage is too extensive.
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Get-You-Going Returns Policy |
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| Please ensure that you enclose the appropriate payment when returning
a kit for repair under the Get-You-Going service. Return address:
Quasar Electronics Limited
Unfortunately we will have to levy a return postage charge on kits return without the appropriate Get-You-Going Service Fee.
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Contact Us |
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| If in doubt please contact us by email at:
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